Terms of service

1. Overview

These Terms of Service govern your access to and use of https://drithadesigns.in. By using this website or placing an order, you agree to these Terms.

2. Business Information

Dritha Designs
Near Canara Bank – Mudakkal,
Attingal Road, Chempoor,
Venjaramoodu, Thiruvananthapuram,
695103, Kerala, India.

Email: drithadesigns@gmail.com
Phone/WhatsApp: +91 8891512905

3. Eligibility

You must be legally capable of entering into a binding agreement to use this website.

4. Orders

Dritha Designs reserves the right to accept, refuse, limit or cancel any order because of stock availability, suspected fraud, pricing errors, reseller activity or other legitimate business reasons.

5. Products

Product colours, textures and appearance may vary slightly due to photography, lighting and screen settings. Minor loose threads, fabric texture and small measurement variations are not considered manufacturing defects. Please follow the product care instructions.

6. Pricing

Prices, offers, coupons and promotions may be changed or withdrawn without prior notice. Obvious pricing errors may result in cancellation of an order before dispatch.

7. Payments

Payments are processed through secure third-party payment providers including Razorpay.

8. Shipping

Shipping is governed by the Shipping Policy. Delivery timelines are estimates only.

9. Refunds & Exchanges

Refunds, exchanges and replacements are governed by the Refund & Exchange Policy, including the mandatory continuous unedited unboxing video requirement for eligible claims.

10. Intellectual Property

All logos, designs, photographs, videos, graphics, product descriptions and website content are the intellectual property of Dritha Designs and may not be copied, reproduced or used without written permission.

11. Customer Content

By submitting reviews, photographs or other content, you grant Dritha Designs a non-exclusive right to use that content for customer service and promotional purposes.

12. Website Use

You agree not to misuse the website, interfere with its operation, upload malicious software, scrape content or violate applicable laws.

13. Third-Party Services

Our website may use Shopify, Razorpay, Google Analytics, Meta Pixel and other trusted third-party services. Their use is subject to their own terms and privacy policies.

14. Limitation of Liability

Dritha Designs is not liable for delays or failures caused by courier partners, technical issues, internet outages, payment gateway interruptions, natural disasters, government restrictions or other events beyond our reasonable control.

15. Force Majeure

Performance may be suspended or delayed due to events beyond our reasonable control including natural disasters, pandemics, strikes, war or government action.

16. Governing Law

These Terms are governed by the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts in Thiruvananthapuram, Kerala, India.