Refund policy

1. Overview

At Dritha Designs, we are committed to delivering quality products and excellent customer service. Please read this policy carefully before placing an order.

2. Refund Policy

All purchases are considered final. Refunds are not offered except where required by applicable law or where Dritha Designs approves a refund due to exceptional circumstances.

3. Size Exchange

Size exchange requests may be made within 7 days of delivery, subject to stock availability. Products must be unused, unwashed, free from perfume or stains, and returned with original tags and packaging. Customers should review the size guide before ordering.

4. Damaged, Incorrect or Missing Items

Please report damaged, defective, incorrect or missing items within 48 hours of delivery. Approved claims will be resolved through replacement or another suitable remedy at the discretion of Dritha Designs.

5. Mandatory 360° Unboxing Video

A continuous, unedited 360° unboxing video is mandatory for all claims relating to damage, defects, missing items, incorrect products or quality issues. The recording must begin before opening the sealed parcel and clearly show the shipping label, opening process, contents and reported issue. Claims submitted without this video may be declined.

6. Product Expectations

• Minor loose threads are part of normal garment finishing and are not manufacturing defects.
• Slight colour variations caused by photography, lighting or screen settings are normal.
• Minor measurement variations (approximately 1–2 cm) may occur during manufacturing.
• Customers should verify the size chart before ordering.

7. Non-Eligible Returns

Returns, exchanges or replacements are not available for:
• Worn, washed, altered or damaged products.
• Products returned without original tags or packaging.
• Claims reported after the applicable reporting period.
• Sale or clearance items unless otherwise stated by Dritha Designs.

8. Return Approval

Please obtain approval from Dritha Designs before sending any item for exchange or replacement. Parcels sent without prior approval may be refused.

9. Customer Responsibilities

Customers are responsible for providing accurate shipping information. Additional shipping charges arising from incorrect addresses may be charged to the customer.