Shipping policy

1. Overview

At Dritha Designs, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

2. Order Processing

Orders are generally processed within 2–5 business days after successful payment confirmation. Processing times may be extended during festivals, promotional sales, holidays, or unforeseen circumstances.

3. Quality Inspection Before Dispatch

Every order undergoes a quality inspection before dispatch to verify the product, size, colour, quantity, and packaging, helping ensure that customers receive the correct items in good condition.

4. Secure Packaging

All products are packed securely to help protect them during transit.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation. Dritha Designs reserves the right to revise shipping charges, delivery options, or promotional shipping offers at any time.

6. Estimated Delivery

Delivery timelines are estimates only and may vary depending on destination, courier operations, weather conditions, holidays, customs clearance, or other circumstances beyond our control.

7. Order Tracking

Once your order is shipped, a tracking number will be shared via email, SMS, WhatsApp, or another available communication channel.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact number. Delays or additional charges arising from incorrect information may be the customer's responsibility.

9. Delivery Attempts

Our courier partners may make multiple delivery attempts. If a shipment is returned because the customer was unavailable, refused delivery, or provided incorrect information, additional re-shipping charges may apply.

10. Delays Beyond Our Control

Dritha Designs is not responsible for delays caused by courier partners, weather, strikes, customs procedures, government restrictions, natural disasters, pandemics, flight disruptions, or other force majeure events.

11. International Shipping

International shipping is available to selected destinations. Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country.

12. Lost or Delayed Shipments

If your shipment appears delayed or lost, please contact us. We will work with the courier partner to investigate and keep you informed throughout the process.